Creating Sustainable Value: A Framework for IS Value Sustainability

More than two decades of research on information systems (IS) value still leaves the issue of IS value in an organization a less understood concept. Considering that information systems require significant investments and commitment, the compelling issue for organizations, from a strategic perspective, is to sustain and prolong the value accorded by IS to the firm. In this study, we propose a framework, grounded in the resource-based and dynamic capabilities views of the firm, that integrates IS value creation capabilities and IS value appropriation capabilities. The premise of this study is that creation of IS value is necessary but not sufficient to sustain it. To sustain IS value, an organization should be able to appropriate the value that it creates during the value creation process. We expect to contribute to IS value research by providing insights into capabilities that help organizations to sustain IS value.